Terms and Conditions

  1. Authority to Leave

    For deliveries of perishable chilled foods (such as ready-to-eat meals) you need to provide an address (not PO box) where there will be someone present to accept delivery, or we will leave the parcel for you in your absence.

    If you have a preferred location for your parcel to be left, please enter this in the ‘Order Notes’ box at the bottom of the Checkout page.

    If we need to leave the parcel in your absence, please note that we can no longer guarantee that you will receive your delivery, and we cannot be responsible for other factors outside our control that can affect your parcel whilst it is unattended, such as rain, heat, damage etc.

  2. Privacy

    Payments via credit or debit card or a Paypal account are securely processed by Paypal Australia Pty Ltd and we strictly have no access to your payment details at any time.

    Your personal information is used for the purpose of fulfilling your order and may be shared with courier companies with whom we have contracted to make deliveries on our behalf, and with TZ Limited who manage the ADAM Parcel Locker Network. Your data will not be disclosed to any other third parties. From time to time we may send you emails regarding our new products and services, and you can opt out from receiving these emails at any time by clicking on the ‘unsubscribe’ link in the email.

  3. Cancellations and Refunds

    Standard cancellation notice is 24 hours before expected delivery. We regret that no refund is possible if cancellation is notified less than 24 hours before expected delivery.

    We are unable to issue refunds for perishable items which we were not able to deliver or drop off due to an incorrect or unsuitable address being provided (ie. either unattended or nowhere safe/appropriate to leave the food), or for spoiled food which was not collected from a pick up location on the same day the order was delivered.

  4. Disclaimer

    Please note that we are not dieticians or nutritionists and we are not qualified to give dietary advice. The information and recommendations presented on our website and blog are our opinions only, based on our own experience and is not a substitute for professional dietary and medical advice.

  5. Disclosure Policy

    The Go Paleo blog and site accepts forms of cash advertising, sponsorship, paid insertions, and participates in affiliate programs and other forms of compensation. The compensation received will never influence the content, topics or posts made in our blog or site. We affiliate only with companies, products and services we believe in. Advertising may be in the form of advertisements generated by a third party ad network. Those advertisements will be identified as paid advertisements.

    We may be compensated to provide opinion on products, services, websites and various other topics. Even if we receive compensation for our posts or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on our blog are purely the bloggers’ own. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question.